FAQ
General Questions
- What is SpatialKey?
SpatialKey is an innovative web-based location intelligence solution that enables interactive analysis and reports to be created and shared by decision makers in minutes.
- Who is benefiting from using SpatialKey?
Organizations and departments that depend on their ability to understand, communicate, and act on location relevant activities, relationships, and trends. Functional groups such as sales, marketing, investment, research, health, public safety, services, and military and intelligence groups.
To see for yourself, sign up for a 30-day free trial.- How is SpatialKey different than traditional Geographic Information Systems (GIS)?
- The application is different in a number of ways:
- GIS tools typically take users weeks or months to learn and are designed for GIS specialists who produce maps. This significantly limits adoption and use of location-based information throughout an organization. SpatialKey enables users to be productive in minutes and is specifically designed to help decision makers interactively analyze and share location-based information regardless of their job function or training.
- GIS tools typically deliver publishable maps. SpatialKey produces interactive analysis and reports that can be shared among multiple individuals and groups.
- GIS tools use data that is prepared and summarized to generate a specific map. SpatialKey enables users to work directly and interactively with information imported from other business systems, making every important detail available for analysis and export.
- GIS tools can take weeks or months to deploy within an organization. SpatialKey can be deployed to small or large organizations in just a few hours.
- How is SpatialKey different from traditional Business Intelligence (BI) tools?
Most BI tools are designed for power analysts, not the people in the trenches who need the information. Also, most of these tools have few location analysis capabilities, if any, and they provide static reports. SpatialKey is designed to make it easy for decision makers in your organization to access relevant data, leverage location to analyze it, and act quickly on results.
- Is SpatialKey available on a trial basis?
Yes, a 30-day free trial is available.
- How do I convert my trial to a subscription?
You can submit a form requesting conversion from trial to subscription.
- How do I purchase SpatialKey?
A. We currently offer two deployment and pricing options
- SpatialKey On-Demand is deployed as a Software as a Service (SaaS) and is available on a subscription basis.
- SpatialKey On-Premise is deployed on a server within a customer’s infrastructure and is available to organizations with unique use or security requirements.
To receive a personalized quote, please fill out an interest form. For a 30-day free trial of SpatialKey, please click here.
- What are my payment options?
- Most customers prefer to pay for the first year of expected use plus any professional services fees within 30 days of a signed agreement. Other payment arrangements can be made based on the organization’s requirements.
- Are discounts available for government and non-profit organizations?
Yes. Please contact one of our partners or our sales team.
- How secure is my data?
SpatialKey uses state-of-the-art security. SpatialKey On-Demand is a Software as a Service (SaaS) application built on top of the Amazon Web Services (AWS) platform. We use both the Amazon Elastic Computing Cloud (EC2) and Simple Storage Service (S3) as part of our infrastructure. An overview of the security processes taken for AWS can be found here. You can also find a more thorough white paper here covering AWS security topic. Additionally, all communication between the client and server is encrypted with HTTPS using SSL to prevent eavesdropping on data as it passes from the Amazon cloud to your client.
If a hosted SaaS solution does not meet your needs, please contact us for information on SpatialKey On-Premise, where the application is installed within your infrastructure.
- Does SpatialKey geocode non-U.S. addresses?
SpatialKey allows for the use of non-U.S. data provided that it includes latitude and longitude, but the application does not currently support non-U.S. geocoding. This blog post explains the current challenges with non-U.S. geocoding as well as third-party options for geocoding your data. If you have an immediate need for non-U.S. geocoding within SpatialKey, we can custom-develop a solution that integrates with a third-party geocoder.
- What are the benefits of Software as a Service (SaaS)?
SaaS applications are faster and easier to deploy, update, and maintain than traditional installations within an organization’s infrastructure. Because updates can be deployed cost-effectively, users can immediately take advantage of new features and functionalities versus having to wait for deployment of updates. SaaS subscriptions are also easier to scale up and down to meet changing business needs
- What is SpatialKey’s End User Licensing Agreement (EULA)?
Click here to see our EULA and click here to see our code of conduct.
Getting Started
- Does SpatialKey geocode non-U.S. addresses?
SpatialKey allows for the use of non-U.S. data provided that it includes latitude and longitude, but the application does not currently support non-U.S. geocoding. This blog post explains the current challenges with non-U.S. geocoding as well as third-party options for geocoding your data. If you have an immediate need for non-U.S. geocoding within SpatialKey, we can custom-develop a solution that integrates with a third-party geocoder.
- Where can I find tips and how-tos?
Please refer to our support section where you’ll find tips, tutorials, and how-tos that help you make the best of your SpatialKey account, whether you’re just getting started or are already a savvy user.
- How long does it take to get started?
SpatialKey can be deployed instantly to new users. It’s as simple as initiating a subscription or sending someone an email invitation to log in. New users are typically using SpatialKey to produce and utilize analyses and reports in less than 15 minutes with no training.
- Is SpatialKey training available?
Most users and organizations do not require formal training. Should you have unique needs, please contact us for individualized, fee-based training.
- I need to deploy SpatialKey within my organization. Do you provide deployment support?
Most organizations will not need our help to implement SpatialKey, but we do offer deployment support on a fee basis. Please contact us for more information
- How do I get my data into SpatialKey?
SpatialKey supports the manual loading of comma-separated value (CSV) files in the client as well as two solutions for automated data import. For automated data feeds, SpatialKey offers an Enterprise Data Publisher product that can be installed in your infrastructure and that taps into your relational database. We also provide a Data Import API that allows users to automate the creation and publishing of data from their systems into the SpatialKey environment. For more information on the Data Import API see our documentation here.
To better understand the best format and layout for your CSV data, see our best practices article on getting your data to work with SpatialKey.
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