FAQ
Technical Questions
- How secure is my data?
SpatialKey uses state-of-the-art security. SpatialKey On-Demand is a Software as a Service (SaaS) application built on top of the Amazon Web Services (AWS) platform. We use both the Amazon Elastic Computing Cloud (EC2) and Simple Storage Service (S3) as part of our infrastructure. An overview of the security processes taken for AWS can be found here. You can also find a more thorough white paper here covering AWS security topic. Additionally, all communication between the client and server is encrypted with HTTPS using SSL to prevent eavesdropping on data as it passes from the Amazon cloud to your client.
If a hosted SaaS solution does not meet your needs, please contact us for information on SpatialKey On-Premise, where the application is installed within your infrastructure.
- Does SpatialKey geocode non-U.S. addresses?
SpatialKey allows for the use of non-U.S. data provided that it includes latitude and longitude, but the application does not currently support non-U.S. geocoding. This blog post explains the current challenges with non-U.S. geocoding as well as third-party options for geocoding your data. If you have an immediate need for non-U.S. geocoding within SpatialKey, we can custom-develop a solution that integrates with a third-party geocoder.
- What are the benefits of Software as a Service (SaaS)?
SaaS applications are faster and easier to deploy, update, and maintain than traditional installations within an organization’s infrastructure. Because updates can be deployed cost-effectively, users can immediately take advantage of new features and functionalities versus having to wait for deployment of updates. SaaS subscriptions are also easier to scale up and down to meet changing business needs
- What is SpatialKey’s End User Licensing Agreement (EULA)?
Click here to see our EULA and click here to see our code of conduct.
- Where can I find tips and how-tos?
Please refer to our support section where you’ll find tips, tutorials, and how-tos that help you make the best of your SpatialKey account, whether you’re just getting started or are already a savvy user.
- I need to deploy SpatialKey within my organization. Do you provide deployment support?
Most organizations will not need our help to implement SpatialKey, but we do offer deployment support on a fee basis. Please contact us for more information
- How do I get my data into SpatialKey?
SpatialKey supports the manual loading of comma-separated value (CSV) files in the client as well as two solutions for automated data import. For automated data feeds, SpatialKey offers an Enterprise Data Publisher product that can be installed in your infrastructure and that taps into your relational database. We also provide a Data Import API that allows users to automate the creation and publishing of data from their systems into the SpatialKey environment. For more information on the Data Import API see our documentation here.
To better understand the best format and layout for your CSV data, see our best practices article on getting your data to work with SpatialKey.
- What are the minimum system requirements for a user’s computer?
Because SpatialKey runs in the Adobe Flash Player, it is not tied to any particular operating system and can be used on almost any desktop or laptop computer with an Internet connection. System requirements are as follows:
- OS: Windows® 2000, Windows XP, Windows Vista, Linux, Mac OS X
- Browser: Firefox 1.0+, Safari 2.0+, IE 6.0+
- Adobe® Flash® Player 9.0.115+
- CPU: Intel® Pentium® 4 or faster processor, AMD Athlon
- RAM: 512MB (1GB recommended)
- Display: 1,024×768
- Internet connection: SpatialKey will work over mobile broadband cards but a cable or DSL connection is recommended
- Does SpatialKey work on mobile devices?
No. SpatialKey does not work on mobile phones, but it does work on portable laptop computers provided you have an Internet connection.
- Can I access SpatialKey from different computers?
Yes. Since SpatialKey is a web-based application, all you need is your login to access your data and generate and share reports critical to your day-to-day operations
- Is SpatialKey available for Macs?
Yes. Since SpatialKey is a web-based application and leverages the free Adobe Flash Player, it runs on all major operating systems (i.e., Windows, Mac, and Linux) and web browsers.
- How much data can SpatialKey support?
The base configuration for SpatialKey On-Demand is up to 25 datasets with up to 250K records and 25 columns per dataset. If your requirements are greater, please contact us.
The SpatialKey 30-day trial is limited to four datasets with up to 25 columns and 100,000 rows.- Is my data backed up?
Your SpatialKey environment is automatically backed up on a daily basis.
- Which release of SpatialKey is currently available?
SpatialKey is offered principally as a SaaS application, with SpatialKey On-Demand. The software is continuously updated. Typically our development/deployment cycles are six weeks long. As such, we don’t take a formal approach to numbering our releases.
- What happens to my data once my trial or subscription expires?
Upon notification from the primary account contact that your organization is terminating its SpatialKey instance, data will be cleared from trial or subscription versions. If you move from a trial version to a subscription version, all of your data and reports will remain in place.
- What are SpatialKey’s underlying technologies?
The SpatialKey client is built using Adobe’s Flash Platform for Rich Internet Applications. The SpatialKey On-Demand application is built on top of the Amazon Web Services (AWS) platform. We use both the Amazon Elastic Computing Cloud (EC2) and Simple Storage Service (S3) as part of our infrastructure.
- Does SpatialKey allow me to import shapefiles?
- Shapefiles can be imported into SpatialKey. Guidelines for this process are provided in our Support section.
- Can I use my own map-based layers in SpatialKey?
Not at this time. We are considering WMS integration—please contact us for details.
- Can I create shapes or polygons within SpatialKey for reporting and analysis?
SpatialKey enables users to draw, name, and save shapes and polygons. These can be used for Proximity Filtering and buffer zone analysis.
- Does SpatialKey interface with ArcGIS?
Users can import shapefiles, which can be exported by ArcGIS and other environments, but currently there is no service-level integration. But we are interested in customer feedback, so please contact us your thoughts.
- Does SpatialKey support time and distance calculations?
We are evaluating several approaches to this. We would like customer feedback on use cases and priorities.
- Are the UI elements in SpatialKey available as individual components that I can build into another application?
Our components require the underlying architecture of SpatialKey to operate. As such, we have no plans to offer them on a standalone basis.
- Are APIs available to create a custom interface on top of SpatialKey?
We are evaluating this as a much longer-term possibility and would greatly appreciate input on use cases and requirements
- Can SpatialKey work with real-time data?
SpatialKey addresses most of the requests we get for “real-time” daily or even hourly updates. If you need updates more frequently than that and are working with large data instances please send us a description of your use scenario and we’ll let you know whether SpatialKey can meet your needs.
- Does SpatialKey offer a mobile data capture component?
SpatialKey supports data brought in from mobile data capture devices. Though we don’t sell those devices, we are in discussions with several potential partners that do, so please contact us with your requirements.
- What happens if I forget my password?
Click the “Forgot your password?” link at the bottom of the login screen. Enter your email address and click the “Reset Password” button. You will receive an email containing a link for resetting your password. Click the link and enter your new password.
- How do I change my password?
After logging in to the SpatialKey application, click the Users tab and select your username from the user listing. Click the Change button on the right panel and type in your new password. After confirming your password, you can click Save.
- Does SpatialKey work with Salesforce.com data?
SpatialKey allows Salesforce users to extend the value of their CRM investment and optimize their sales intelligence. With SpatialKey, sales and marketing professionals can now visualize and analyze their Salesforce data, whether it be leads, opportunities, contacts or others via highly interactive maps to gain deeper insight into where business is coming from today and where to invest to make it grow tomorrow. A lighter version of SpatialKey will also soon be available in the AppExchange (Spring 2020). Click here for more information.
Account Management
- What happens if I forget my password?
Click the “Forgot your password?” link at the bottom of the login screen. Enter your email address and click the “Reset Password” button. You will receive an email containing a link for resetting your password. Click the link and enter your new password.
- How do I change my password?
After logging in to the SpatialKey application, click the Users tab and select your username from the user listing. Click the Change button on the right panel and type in your new password. After confirming your password, you can click Save.
- How do I add new users to my SpatialKey account?
Adding users is easy. You simply enter them in the system and they automatically receive an email with their account and login information.
- How do I manage my end-user licenses?
If you need to modify the number of users in your SpatialKey account, please contact us.
- What level of support does my subscription include?
SpatialKey comes with free access to all web-based support materials and a 24-hour response time during the business week for all email or phone support requests. Custom support packages can be established on a fee basis for organizations requiring higher support levels.
- Does my subscription include upgrades and maintenance?
Subscribers of SpatialKey On-Demand automatically receive system upgrades as part of their subscription. Organizations that have chosen to implement SpatialKey On-Premise will be charged an annual support and maintenance fee.
- Can I make my SpatialKey reports publicly available, for example on my website, without requiring a login?
Yes. SpatialKey makes it easy to create an image of your report and post it on your website. If you’re interested in posting dynamic reports that do not require a login, please contact us.
Partner Questions
- Are there opportunities for content providers?
We are looking for content providers who would like to sell their data through SpatialKey. If you are interested in becoming a content provider, please submit an interest form.
- Are you working with resellers or ISVs?
We are actively seeking reseller and ISV relationships. We will be announcing a few relationships shortly, and we have others under development.
- What kind of pricing, discounts, or commissions do you offer partners?
Partner pricing, discounts, and commissions fall within industry norms and vary based on the nature and focus of the relationship. Please Contact Us define the kind of relationship you are interested in, the markets you intend to target, and the number of customers you expect during your first year.
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